Refund policy

Last updated: August 19, 2026

14-Day Returns

We want you to feel confident shopping with Visionary. Eligible items may be returned within 14 days of delivery.

To request a return, please contact us using the contact form on our website within 14 days of receiving your order. Do not send your item back before contacting us. If your return is approved, we will provide you with the appropriate return instructions and return destination.

To be eligible for a return, your item must be:

  • Unused, unworn, and unwashed
  • In the same condition in which it was received
  • In its original packaging when applicable
  • Returned with any original tags, accessories, or included items

We may request your order number and additional information to process your return.

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We do not charge a restocking fee.

Items returned without prior authorization or return instructions may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible using the contact form on our website.

To help us review the issue, please include:

  • Your order number
  • A clear description of the issue
  • Photos or videos showing the issue
  • Photos of the packaging, if applicable

Once reviewed, we will determine the appropriate resolution. Depending on the situation, this may include a replacement, store credit, or refund. Return shipping costs for approved damaged, defective, or incorrect items will not be the customer's responsibility.

Non-Returnable Items

Certain items cannot be returned, including:

  • Digital products that have already been accessed, downloaded, or delivered
  • Gift cards
  • Personalized or custom-made products
  • Opened personal care, hygiene, beauty, or skincare products where a return would not be appropriate for hygiene reasons
  • Items that have been used, worn, washed, altered, or damaged after delivery
  • Products specifically marked as Final Sale at the time of purchase

If you are unsure whether your item is eligible for return, please contact us before sending anything back.

Exchanges

We do not currently offer direct exchanges. If your item is eligible for a return, you may request a return and place a new order for the item you would prefer.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible using the contact form on our website.

We cannot guarantee cancellations or changes once an order has been processed or shipped.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.

Shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to a damaged, defective, or incorrect item.

European Union Orders — Right of Withdrawal

Customers located in the European Union may have additional cancellation and return rights under applicable consumer protection laws.

Where the statutory right of withdrawal applies, eligible EU customers may withdraw from an online purchase within 14 days of receiving the goods without providing a reason.

Any statutory rights, exceptions, return requirements, shipping obligations, and refund requirements provided by applicable law will apply in addition to this policy.

To request a withdrawal or return for an EU order, please contact us using the contact form on our website.

Shipping Issues

Shipping estimates are not guarantees, and delays may occasionally occur due to carriers, customs, weather, or other circumstances outside of our control.

Customers are responsible for providing accurate shipping information at checkout. If an incorrect or incomplete address is provided, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Contact

If you have any questions about a return, refund, or this policy, please contact us using the contact form on our website.