Frequently asked questions
How long does shipping take?
Most orders arrive within 7–14 business days total, including processing and shipping time. Delivery may vary by product, destination, carrier, customs, or supplier delays, and multiple items may arrive separately. Tracking will be emailed once available.
Can I change or cancel my order?
Please contact us within 12 hours of placing your order to request a change or cancellation. We’ll do our best to help, but requests are not guaranteed once an order has been submitted for fulfillment. Orders that have already shipped cannot be changed or canceled.
What is your return and exchange policy?
We’re unable to accept returns or exchanges for change of mind, incorrect sizing, color selection, or other ordering mistakes, so please review your order carefully before purchasing. If your item arrives damaged, defective, or incorrect, contact us promptly with your order number and photos so we can review the issue and make it right. Eligible EU orders may have additional return rights; please see our full Return Policy for details.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. Please allow a few days for the carrier to begin showing updates. If you haven’t received tracking after the processing period, contact us through the contact form on our website.
How much does shipping cost?
Shipping is free within the United States. International shipping is a flat $5.99, though customs duties, taxes, or import fees may still apply depending on your country.